The Home Depot in East Hanover, NJ Open now

Reviews about The Home Depot

• ★ ★ ★ ★ ☆

  September 20, 2019, by Neil Weatherly
  At the home depot in East Hanover and their computers were down...no consistency to the failure. The credit cards were going through for just about every other customer. The assistant manager there was great through she figured out a way to process sales on line then treat it as a store pick-up. Saved the day for me! Give her a raise...and my number!!
• ★ ☆ ☆ ☆ ☆

  July 18, 2019, by William James
  Found out today that my home had been vandalized. Given Home Depot's reputable name, I decided to give them a call to see whether or not they had any cameras on stock. I called this location and after waiting for customer service, a woman answered "Home Depot, how can I help you?". To which point I asked if they had any security cameras on stock. The woman responded "are you serious?"....At first I could not believe the response, so I asked again "how much the cheapest camera would be" as to my knowledge, my question was not that outlandish, and I was told to "hold on a moment". 10 minutes later, the same woman answered saying "Home Depot, how can I help you?". At this point I was in disbelief, and questioning whether or not this was (1) complete ignorance and disregard me as a customer or (2) purely incompetent employee. Sure enough, I was put on hold again for another 5 minutes to which point a the same woman answered saying "Home Depot, how can I help you"? Finally, this woman transferred me to another female employee who was fortunately able to give me a price within a reasonable time. THAT IS ALL I WAS LOOKING FOR, A SIMPLE PRICE. This should never have taken 15 minutes for something that takes 10 seconds. Not only that, but their attitude upon asking a simple question was unparalleled to something I had ever seen. Given my circumstance of my home, I was very distraught to see such a reputable name offer such poor customer service. One thing people (employees) do not realize is by drawing away a potential customer (such as myself), you are more or less preventing Home Depot from earning thousands down the road. I was planning on buying 6 cameras today (which I were told were $199 each) and planned on using Home Depot for all future purchases of these sorts down the road. Instead, because of the pure inefficiency of one woman, you have lost thousands of profit not only today but down the road. I wish I had gotten the name of this individual as she was a pure discredit to their employee.